T: 020 7435 0211|E: reception@thebrooksurgery.com

Patient Information

Registration

If you would like to join the practice, please book an appointment first and then complete a registration form/s and email it to us by clicking the button below. If you are unable to do so, it would be helpful if you could come in a few minutes before you first appointment to do so.

Please note you will need one form for each family member.

Out-of-hours

At The Brook Surgery we recognise that you can’t control when you fall ill. We provide round the clock care 365 days a year. This is provided by the doctors at The Brook Surgery during the working day, and most evenings and weekends. Overnight and on other rare occasions the surgery is covered by Doctorcall. Please note that the surgery number will always be diverted to an on call doctor or Doctorcall.

Doctorcall are a leading London Private out-of-hours service and are contracted by The Brook Surgery to prioritise our patients:  www.doctorcall.co.uk.

For patients who have suffered a minor accident out-of-hours necessitating either x-rays or wound closure, we are happy to endorse colleagues at the private casualty departments at either the Urgent Care Centre at The Princess Grace Hospital or Casualty First at Hospital of St John and St Elizabeth.

Websites including their opening hours are available below:

www.urgentcarecentre.co.uk

www.casualtyfirst.co.uk

In the case of major accident or life threatening conditions, we believe that the NHS provides the best and most comprehensive service and would suggest dialling 999 for an ambulance and immediate transfer to Hospital. When the relevant hospital feels that the patient is medically stable we would be happy to help coordinate transfer into the private sector.

Test results
Results from pathology or radiology tests organised within the surgery are normally given over the telephone or by email by the doctors between surgeries on the day that they are received by the surgery. If you have not received a result, please contact the surgery. The results of investigations organised by specialists tend to be returned directly to them in the first place, and we would expect them to speak to you directly.
Results can only be given to the person they relate to, unless prior consent has been given or it refers to a child under 16 years of age.
Prescribing
The Brook Surgery is a dispensing practice. We stock most commonly used medication, which will normally be dispensed as needed during your consultation. When an item is not in stock we will issue a private prescription to be dispensed at a local chemist or we order the medication to be delivered later that day or the following morning. Regular prescriptions can be ordered via the reception team, to be collected on the same day if ordered before 12.30 or the next day if later than this. Please note The Brook Surgery will not dispense medication to patients who have not attended a consultation within the last year, or the last six months in the case of controlled drugs. As a general rule we have found that most of our patients prefer branded medication as opposed to more generic alternatives, however we can order certain generic alternatives upon request.
Hospital admissions
Occasionally patients require hospital admission which we are always able to organise quickly, either with the patient’s own specialist or with a specialist well known to and trusted by us in the appropriate field.
Administrative requests
For any administrative requests please contact the surgery. For any non-emergency requests we would be grateful if you would call between 10am and 5pm.
Chaperone policy
The Brook Surgery is not always able to offer a Chaperone for more intimate examinations. If you wish for a chaperone to be present during a consultation please make this known when booking your appointment, and we will try to ensure availability or suggest that you bring an appropriate person to accompany you on the day.
Complaints procedure
If a patient is unhappy or critical of a service provided at The Brook Surgery, we would encourage you to contact us in writing as soon as possible, so that we might investigate any problems. We have a complaints procedure at the surgery, with support from independent medical bodies if necessary, to ensure that all grievances can be dealt with as efficiently and fairly as possible.
Care quality commission
The Brook Surgery is annually registered with the Care Quality Commission (CQC).The CQC is a national organisation entrusted to maintain standards of safety and quality in healthcare. A copy of our annual inspection report is in the public domain, and can be sought from the CQC directly or via the practice manager and is inspected as appropriate.